TapWin 1 Privacy Policy

1. Information We Collect

When you create an account or use TapWin 1, we may collect the following types of personal information:

• Account Details: Full name, date of birth, email address, mobile number, and username.
• Identity Verification (KYC): Government-issued ID (e.g., PhilSys, passport, driver's licence), selfie photos used for identity verification.
• Financial Information: Payment method details (e.g., GCash account number, Maya wallet ID, bank account details for BDO/BPI/UnionBank), deposit and withdrawal history.
• Device & Technical Data: IP address, browser type, operating system, device identifiers, and session activity logs.
• Gameplay Data: Games played, bets placed, wins and losses, and session duration.
• Communication Records: Messages sent to our support team via email or live chat.

We only collect what is genuinely necessary to deliver a safe, fair, and enjoyable gaming experience on TapWin 1. If we need something new in the future, we will update this Privacy Policy and notify you accordingly.

2. How We Use Your Information

Your personal data is used specifically for the following purposes at TapWin 1:

1. Creating and managing your player account
2. Processing deposits and withdrawals through GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet, BDO, BPI, UnionBank, Visa, and Mastercard
3. Verifying your age and identity in compliance with Philippine gaming regulations
4. Detecting and preventing fraud, cheating, and money laundering
5. Personalising your gaming experience and recommending relevant games like JILI Slots, Tongits, or NBA Betting
6. Sending you account notifications, promotional updates (only if you opt in), and important security alerts
7. Responding to your customer support inquiries
8. Complying with our legal obligations under Philippine law

3. Sharing of Personal Information

TapWin 1 treats your data with respect. We will never sell your information. However, there are limited circumstances where sharing is necessary:

• Payment Processors: We share relevant transaction details with GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet, and card networks to process your payments.
• Identity Verification Partners: KYC providers may process your submitted identification documents on our behalf under strict confidentiality agreements.
• Regulatory Authorities: We may be legally required to disclose information to PAGCOR or other Philippine regulatory bodies upon formal request.
• Fraud Prevention Networks: We may share limited data with industry fraud-detection partners to protect all TapWin 1 players from bad actors.
• IT and Hosting Providers: Technical service providers who help operate our platform are bound by strict data processing agreements.

All third parties who handle your data on behalf of TapWin 1 are required to maintain confidentiality and use your information only for the specific purpose we've authorised.

4. Data Security Measures

Protecting your data is one of TapWin 1's top priorities. We invest in robust technical and organisational safeguards, including:

• TLS (Transport Layer Security) encryption for all data in transit
• AES-256 encryption for sensitive data at rest
• Multi-factor authentication (MFA) options for player accounts
• Firewalls, intrusion detection systems, and regular security audits
• Strict internal access controls — only authorised personnel can access player data, and only when required
• Regular staff training on data protection best practices

While no system is 100% impenetrable, we continually review and upgrade our security infrastructure to stay ahead of threats. If you ever suspect unauthorised access to your TapWin 1 account, contact us immediately at support@tapwin1.click.

5. Cookies and Tracking Technologies

TapWin 1 uses cookies and similar technologies to make the platform work better for you. Here's what we use and why:

• Essential Cookies: Required for core site functionality like login sessions and payment flow. You cannot opt out of these.
• Analytics Cookies: Help us understand how players navigate TapWin 1 so we can improve the experience. Data is aggregated and anonymised.
• Preference Cookies: Remember your settings, such as language or last-played game category.
• Security Cookies: Used to detect suspicious activity and protect your account from unauthorised access.

You can manage non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect your ability to use some features of TapWin 1.

6. How Long We Keep Your Data

TapWin 1 retains your personal information only as long as necessary for the purposes outlined in this Privacy Policy, or as required by Philippine law. In general:

• Active Account Data: Retained while your account is open and for a period after closure as required by anti-money laundering regulations.
• Transaction Records: Kept for a minimum of five (5) years in line with financial recordkeeping requirements.
• KYC Documents: Retained for the duration of your account and for at least five (5) years after closure.
• Support Communications: Retained for two (2) years after the resolution of your inquiry.
• Analytics Data: Aggregated and anonymised data may be retained indefinitely as it cannot be linked back to you.

Once retention periods expire and no legal obligation requires us to keep data, we securely delete or anonymise it.

7. Your Rights as a Filipino Player

Under Philippine data protection principles and the Data Privacy Act of 2012, you have the following rights regarding your personal data held by TapWin 1:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Ask us to correct any inaccurate or outdated information.
• Right to Erasure: Request deletion of your data where there is no compelling reason for continued processing — subject to legal obligations.
• Right to Object: Opt out of data processing for direct marketing at any time.
• Right to Data Portability: Receive your data in a machine-readable format where technically feasible.
• Right to Complain: Lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your rights have been violated.

To exercise any of these rights, email us at support@tapwin1.click. We aim to respond within ten (10) business days.

8. International Data Transfers

TapWin 1 primarily operates within the Philippines. However, some of our technical service providers or server infrastructure may be located outside the country. In such cases, we ensure that any international transfer of your personal data is subject to equivalent data protection safeguards, such as contractual clauses that require the recipient to maintain the same standard of data security that we apply ourselves.

We do not transfer data to jurisdictions that lack adequate data protection frameworks without putting appropriate safeguards in place first.

9. Children's Privacy

TapWin 1 is strictly an 18+ platform. We do not knowingly collect personal information from anyone under the age of eighteen (18). Age verification is a mandatory part of our registration and KYC process.

If we discover that a minor has somehow created an account, we will immediately suspend the account, delete all associated data, and report the matter as required by Philippine regulations. Parents or guardians who believe a minor has registered on TapWin 1 should contact us right away at support@tapwin1.click.

10. Changes to This Privacy Policy

TapWin 1 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Display a prominent notice on the TapWin 1 homepage
• Send a notification to your registered email address (for significant changes)

We encourage you to review this page periodically. Continued use of TapWin 1 after changes are posted constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

Got questions about this Privacy Policy or how TapWin 1 handles your data? We're here for you. Reach out to our Data Privacy team any time:

• Email: support@tapwin1.click
• Website: tapwin1.click

We take all data-related inquiries seriously and will respond as quickly as possible — usually within a few business days. Kabayan, your privacy is our responsibility and we don't take that lightly.